Really?

• Immediately after their visit, patients only accurately remembered 50% of what their doctors just told them.

  Ley, P., Psychological studies of doctor-patient communications

  Tell me about improving the visit

• There is nothing more rewarding than to see the look on the face of someone who truly ‘gets it’ for the first time and to feel their sense of accomplishment and confidence.

  Weiss, M., Former Chair of the American Diabetes Assoc., Funnell, M., MS, RD and certified Diabetes Educator for The Little Diabetes Book

• In adults, type 2 diabetes accounts for about 90% to 95% of all diagnosed cases of diabetes.

  The Centers for Disease Control and Prevention (CDC)

• Goal setting is most likely to improve task performance when the goals are specific and sufficiently challenging.

  Psychological Bulletin, review of laboratory and field studies

• The A1C test is a simple blood test done in a doctor’s office or a lab that reflects the approximate three-month average of blood sugar – but in a study, it’s reported a third of patients get it checked no more than twice a year.

  Study by Health Management Programs, ConnectiCare, Inc & Affiliates.

• The emotional quality of the doctor-patient relationship is a key determinant of patient satisfaction with treatment.

  Squier, R., Social Science and Medicine study

• A doctor's warmth, and friendliness is important to the relationship between doctor and patient.

  DiMateo and Friedman, Health and Psychology

• In one study, doctors interrupted patients 18 seconds after they began describing their problem.

  Beckman and Frankel, Clinical Research study

• Satisfaction, recall and compliance are all related to the amount and type of information doctors provide patients.

  Hall, J., Roter, D. and Katz N., Medical Care study